Digital Product, Delivered Immediately
My Writing Twin is a one-time digital product. Your Writing Twin materials are delivered to your account immediately after purchase.
Our Approach
At My Writing Twin, we're confident in our writing style methodology, and we'd rather prove it before you pay: you can build your Writing Twin for one use case — a single language, medium, and audience — for free, and only pay to expand to more.
Because this is a digital product delivered in full at purchase, all sales are generally final. We handle refund requests individually, in good faith.
Refunds
Refunds are granted at our discretion, reviewed case by case, and always where required by applicable law. If something went wrong with your purchase or the product did not work as described, contact us and we will make it right.
What This Means:
- We review every request individually and will ask what went wrong so we can improve
- Approved refunds are issued in full to your original payment method
- Approved refunds are typically processed within 5-7 business days
Scope
This policy applies to all My Writing Twin product tiers:
- Starter Package
- Pro Package
- Executive Package
How to Request a Refund
If you believe a refund is warranted, follow these steps:
- 1
Send an email
Contact us at hello@mywritingtwin.com with the subject line "Refund Request"
- 2
Include your details
Provide the email address used for purchase and your order number (from your receipt)
- 3
We'll process your request
You'll receive a confirmation email, and your refund will be processed to your original payment method
Timeline for Approved Refunds
*The time for funds to appear in your account depends on your bank or payment provider.
Important Notes
- Discretionary: refunds are not guaranteed and are decided case by case, except where a refund is required by applicable law.
- Original payment method: Refunds are issued to the original payment method used for the purchase.
- Access revocation: Upon refund, your download access and license to use the materials will be revoked.
- One refund per customer: where a discretionary refund is granted, it is offered once per customer.
What We Generally Cannot Refund
The following situations are generally not eligible for a refund:
- Change of mind after the product has been delivered and accessed
- Abuse of the refund process (e.g., repeated purchases and refund requests)
- Chargebacks initiated without first contacting us
If you're experiencing any issues, please reach out to us first. We're here to help and want to ensure you have a positive experience.
Questions?
If you have any questions about our refund policy or need assistance, please don't hesitate to reach out.
Our Commitment to You
We believe in the quality of My Writing Twin because we use it ourselves every day. If you run into a problem, contact us first: we respond fast and we want you to have a positive experience.